store experience

January 31, 2014

The Future of Retail: Death Of A Salesman

By Doug Stephens Like most people, at least a half-dozen times a day I consult Google for answers.  Some of what I search for is trivial, […]
February 5, 2013

The Future of The Retail Store

By Doug Stephens Retail is dead! At least, that’s how Marc Andreessen sees it.  The entrepreneur and tech investor was recently quoted saying that all physical […]
September 18, 2011

The Declining Need for and Escalating Value of Human Service

By Doug Stephens Technology has been steadily reducing the number of human service interactions we require in an average day. For at least the last decade, […]
January 20, 2011

The Enduring Allure of the Secret Handshake

By Doug Stephens The world is an increasingly inclusive place and as a society, we’ve grown to expect equal and open access to just about everything.  […]
January 9, 2011

Reconstructing Retail: 2011 and Beyond

By Doug Stephens Unfortunately, the future isn’t as simple as the headlines might have us believe.  It can’t be neatly summed up in the words recession […]
December 15, 2010

Why Your Incentive Plan Might Be Killing Sales

By Doug Stephens When we talk about the future of the retail experience the conversation often turns to obvious trends in technology, media and consumer behavior […]
November 19, 2010

The Shortest Ever Guide To Success In Specialty Retail

By Doug Stephens Chapter 1 Here’s the way it is… Any specialty retail business that stands on selection, price or convenience as its point of competitive […]
October 26, 2010

Why Apple Will Dominate Location Based Marketing

At this point any headline touting Apple dominance is almost a declaration of the obvious but when it comes to location based marketing, the reasons for […]