Customer Experience
November 13, 2024
By Doug Stephens I can still recall reading Joseph Pine and James Gilmore’s seminal 1999 book The Experience Economy. Like so many of my colleagues in […]
September 24, 2024
Doug spoke recently with CTV’s Your Morning about the rise in usage among retailers, of body cameras, worn by staff to deter rising levels of theft. […]
October 1, 2021
Bad retailers will never run out of customers. History suggests that there is always a segment of the consumer population willing to trade down if they believe they can save a dollar or two. Some retailers, like long-beleaguered J.C. Penney, have spent decades proving this thesis.
June 3, 2021
Nema Causey is the owner of Candy Me Up; a bulk candy specialty store located in San Diego, California.
May 6, 2021
Christina Fontana has been at the forefront of that New Retail revolution. Dubbed by some as Alibaba’s Fashion Empress, Christina is Head of Fashion and Luxury for Tmall, Europe and U.S., Alibaba Group.
November 2, 2020
In a post-pandemic retail world, the story a brand tells and how it tells it is more important than ever.
October 18, 2020
Historically, global recessions have led to what experts call the “lipstick effect” – when consumers continue purchasing small luxury items, even during an economic downturn. In a world where masks and social distancing are the new normal – will this still reign true in the COVID-19 pandemic? And what can beauty brands and retailers do to remain competitive?
October 6, 2020
The COVID-19 pandemic is projected to annihilate 50-60% of retail tenants in American malls and 50% of department stores over the next 12-18 months.
September 30, 2020
Watch Doug Stephens, Founder and CEO of Retail Prophet and special guest Michael Zakkour, author of ‘New Retail Born in China Going Global’, as they do a deep-dive into China’s “New Retail” business model. What is it? Why was it vital in enabling Chinese retailers survival of COVID-19? And what can western retailers learn from its success?