Customer Experience

September 28, 2020
September 28, 2020

#RetailProphetAMA: The Future of Physical Retail In A Post-Pandemic World

Has COVID-19 killed experiential retail? Prior to the pandemic, retailers were looking to experiential retail to bring new life into physical stores. Now, COVID-19 is creating challenges and opportunities for retailers both short term and long term. We were joined by Tal Zvi Nathanel from SHOWFIELDS to find out what the future of brick-and-mortar is and the unique ways retailers are delivering new experiences.
April 29, 2020
April 29, 2020

The Future of Retail In A Post-Pandemic World: Ask Me Anything Live

Learn about: Covid-19’s impact on the global industry, How savvy brands have mitigated the damage done, Lessons learned from inside the crisis on leadership, innovation and communication, Emerging and shifting consumer behaviors and the degree to which they will endure, How the pandemic will irreversibly shape the future of retail and customer experience.
October 14, 2018
October 14, 2018

The End of Amazon

By Doug Stephens It’s wildly innovative, persistently disruptive and laser-focused on its customers. Its iconic founder is among the richest men in the history of planet […]
March 26, 2018
March 26, 2018

The Store is Media

  By Doug Stephens Something I’ve spent nearly a decade of my life passionately advocating and exploring is my deeply held belief that physical retail stores […]
March 14, 2018
March 14, 2018

Why Paid Memberships Are the New Loyalty

By Doug Stephens Spending on loyalty programmes is through the roof. In 2016, the consumer loyalty management market was valued at $1.93 billion. By 2023 that […]
January 17, 2018
January 17, 2018

A New Era of Retail is Coming

By Doug Stephens On October 25 of this year — on an otherwise quiet day in retail news — Nike chief executive Mark Parker fired a […]
January 17, 2018
January 17, 2018

To Save Retail, Let It Die

By Doug Stephens In 2011, in what has now become retail folklore, Ron Johnson, one of the brains behind the Apple Store, was hired to resuscitate […]
September 20, 2016
September 20, 2016

Sears Turns Over A New Old Leaf

    By Doug Stephens In a move that has taken analysts and investors completely by surprise, Sears Holdings announced that it will be embarking on […]
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