Marketing & Branding
August 17, 2020
On May 25, 2020 the senseless killing of George Floyd set the world on fire – both literally and figuratively. People everywhere took to social media and the streets to call out systemic racism and police brutality.
January 18, 2019
I was moderating a fireside chat at the National Retail Federation conference with Liz Thompson from Southeastern Grocers recently. We were chatting about her company’s efforts […]
March 26, 2018
By Doug Stephens Something I’ve spent nearly a decade of my life passionately advocating and exploring is my deeply held belief that physical retail stores […]
March 14, 2018
By Doug Stephens Spending on loyalty programmes is through the roof. In 2016, the consumer loyalty management market was valued at $1.93 billion. By 2023 that […]
January 17, 2018
By Doug Stephens On October 25 of this year — on an otherwise quiet day in retail news — Nike chief executive Mark Parker fired a […]
February 17, 2017
By Doug Stephens Apple co-founder Steve Jobs once said: “Design is a funny word. Some people think that design means how it looks. But of […]
December 30, 2016
By Doug Stephens Like individuals, retail companies tend to approach each new year by making resolutions to improve their performance. Among other things, these might […]
September 20, 2016
By Doug Stephens In a move that has taken analysts and investors completely by surprise, Sears Holdings announced that it will be embarking on […]