Doug spoke recently with CTV’s Your Morning about the rise in usage among retailers, of body cameras, worn by staff to deter rising levels of theft. […]
Few crises in modern history have so completely disrupted every aspect of daily life as the Covid-19 pandemic. Every market, industry, profession, service, and category of product was in some way rocked by its impact.
Bad retailers will never run out of customers. History suggests that there is always a segment of the consumer population willing to trade down if they believe they can save a dollar or two. Some retailers, like long-beleaguered J.C. Penney, have spent decades proving this thesis.
I’ve been working on a new book due out in the Spring of 2021. The book I initially planned to release was a look at the relationship between art and retail, aimed at helping savvy brands take the next essential steps toward building truly transformative experiences for their customers.
I’m happy to let you know that my new book, the Retail Revival: Reimagining Business For The New Age of Consumerism is now available for pre-order. […]
By Doug Stephens Several months ago, JC Penney CEO Ron Johnson and his newly formed executive team made some significant changes to the pricing and promotional […]
Doug Stephens Consumers are placing far more emphasis on corporate compassion and social responsibility as key drivers in their brand choices. Yet some brands continue to […]