Technology

October 22, 2020
October 22, 2020

#RetailProphetAMA: How Digital Will Transform Retail

Bad retailers will never run out of customers. History suggests that there is always a segment of the consumer population willing to trade down if they believe they can save a dollar or two. Some retailers, like long-beleaguered J.C. Penney, have spent decades proving this thesis.
September 30, 2020
September 30, 2020

#RetailProphetAMA: Demystifying China’s “New Retail”

Watch Doug Stephens, Founder and CEO of Retail Prophet and special guest Michael Zakkour, author of ‘New Retail Born in China Going Global’, as they do a deep-dive into China’s “New Retail” business model. What is it? Why was it vital in enabling Chinese retailers survival of COVID-19? And what can western retailers learn from its success?
April 29, 2020
April 29, 2020

The Future of Retail In A Post-Pandemic World: Ask Me Anything Live

Learn about: Covid-19’s impact on the global industry, How savvy brands have mitigated the damage done, Lessons learned from inside the crisis on leadership, innovation and communication, Emerging and shifting consumer behaviors and the degree to which they will endure, How the pandemic will irreversibly shape the future of retail and customer experience.
October 14, 2018
October 14, 2018

The End of Amazon

By Doug Stephens It’s wildly innovative, persistently disruptive and laser-focused on its customers. Its iconic founder is among the richest men in the history of planet […]
February 2, 2018
February 2, 2018

Software Eats Retail

The following is an excerpt from Reengineering Retail: The Future of Selling in a Post-Digital World By Doug Stephens “Software eats retail.” This was technology investor […]
January 17, 2018
January 17, 2018

A New Era of Retail is Coming

By Doug Stephens On October 25 of this year — on an otherwise quiet day in retail news — Nike chief executive Mark Parker fired a […]
January 17, 2018
January 17, 2018

To Save Retail, Let It Die

By Doug Stephens In 2011, in what has now become retail folklore, Ron Johnson, one of the brains behind the Apple Store, was hired to resuscitate […]
February 17, 2017
February 17, 2017

Why Retail Is Getting “Experience” Wrong

By Doug Stephens   Apple co-founder Steve Jobs once said: “Design is a funny word. Some people think that design means how it looks. But of […]
December 30, 2016
December 30, 2016

The Future of Retail: A New Year’s Revolution

By Doug Stephens   Like individuals, retail companies tend to approach each new year by making resolutions to improve their performance. Among other things, these might […]
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