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February 1, 2013

Why The Best Brands Give Customers What They Hate

By Doug Stephens Human beings are fundamentally resistant to change.  Most of us would be happy carrying on with an as-is world that is largely free […]
January 25, 2013

The Big Shout Out To My Friend, Mentor and Hero Paul

My friend Ron Tite has invoked us all to consider, and give a shout out to the remarkable people in our lives who’ve made a difference. […]
January 22, 2013

What If Retail Is Wrong?

By Doug Stephens Our entire concept of retail is predicated on one very simple series of paradigms; manufacturers make things, that are parceled out in smaller […]
January 18, 2013

The Next Consumer Revolution: Printable Products

By Doug Stephens In 2003, while the music industry was threatening and suing over digital downloading and file sharing, Apple quietly launched iTunes and forever revolutionized […]
January 8, 2013

Fresh Air with Mary Ito: Shopping 101

January 2, 2013

What If Best Buy Charged Admission?

By Doug Stephens O.K., suspend your disbelief just for a moment and hear me out… In 1999, Joe Pine and James Gilmore, authors of The Experience […]
January 2, 2013

Bloomberg News

January 2, 2013

CBC Radio: Retail Trends for 2013

January 2, 2013

Reuters:Coffee’s Third Wave