Amazon

November 13, 2024

We Were Promised An Experience Economy. So, Where Is It?

By Doug Stephens I can still recall reading Joseph Pine and James Gilmore’s seminal 1999 book The Experience Economy. Like so many of my colleagues in […]
March 30, 2016

Want To Survive Amazon? Stop Thinking Like A Retailer

By Doug Stephens   At an investor conference in March of this year, Macy’s CEO Terry Lundgren stated that while Amazon may be a threat in […]
August 17, 2015

Welcome To The Replenishment Economy

By Doug Stephens In 2009 Procter & Gamble began briefing its agencies on, what was at the time, a completely different and somewhat radical marketing strategy. […]
November 21, 2014

Amazon Is Going To War With Walmart On Price. But Is It A Battle Either Can Afford To Win?

By Doug Stephens Amazon has begun making some very aggressive price moves in the grocery and consumer packaged goods categories, showing its clear intentions to hit […]
August 25, 2014

Discovery Is Dying And Data Is The Disease

By Doug Stephens   I, like you, don’t actually see everything my friends are posting on Facebook.  Instead, I see only what Facebook’s newsfeed algorithm deems […]
January 6, 2014

Ten Trends To Watch For In 2014

By Doug Stephens 2013 was another year of incredible change in the retail industry.  From economics and demographics to media and technology, disruption came at retailers […]
December 4, 2013

Why Amazon Is “Droning” On About Delivery

By Doug Stephens Analysts and consumers alike are becoming increasingly accustomed to Amazon’s announcements of bold and daring new projects.  Most recently it was the Jeff […]
October 25, 2013

Wanamaker’s Illusion And The Age of Dynamic Pricing

By Doug Stephens It is said that the first version of the modern price tag originated in the mid-1800’s at Oak Hall, the department store of […]
September 19, 2013

The End of The Beginning Of Ecommerce

By Doug Stephens Global ecommerce is set to top 1.2 trillion dollars this year.  And if that doesn’t seem astonishing, then consider that the figure represents […]