February 17, 2017
By Doug Stephens Apple co-founder Steve Jobs once said: “Design is a funny word. Some people think that design means how it looks. But of […]
May 28, 2015
By Doug Stephens Only a short time ago, the value that […]
December 11, 2014
By Doug Stephens In an astonishingly short period of time (about two decades), the developed world has evolved from a scarcity-based retail economy to one of […]
November 11, 2014
By Doug Stephens While I was in Iceland earlier this year I shared some thoughts on the future of retail and on the characteristics and competencies […]
October 10, 2013
By Doug Stephens My friend Eric Garland a.k.a. @ericgarland recently tweeted, “We encourage work-life balance but we reward obsession.” So true, I thought. In […]
August 29, 2013
By Doug Stephens Loyalty is an increasingly fleeting thing. In fact, the average Gen Y mother now defines “brand loyalty” as a window of allegiance lasting […]
April 20, 2013
By Doug Stephens There’s a dramatic and strangely under-editorialized reality taking shape in retail. One that seems to be eluding even some of the industry’s most […]
April 2, 2013
By Doug Stephens Here’s an incredibly simple test to see just how future-ready your business is. Try answering the following question. What exactly […]