By Doug Stephens In an astonishingly short period of time (about two decades), the developed world has evolved from a scarcity-based retail economy to one of […]
By Doug Stephens While I was in Iceland earlier this year I shared some thoughts on the future of retail and on the characteristics and competencies […]
By Doug Stephens My friend Eric Garland a.k.a. @ericgarland recently tweeted, “We encourage work-life balance but we reward obsession.” So true, I thought. In […]
By Doug Stephens Loyalty is an increasingly fleeting thing. In fact, the average Gen Y mother now defines “brand loyalty” as a window of allegiance lasting […]
By Doug Stephens There’s a dramatic and strangely under-editorialized reality taking shape in retail. One that seems to be eluding even some of the industry’s most […]
By Doug Stephens Here’s an incredibly simple test to see just how future-ready your business is. Try answering the following question. What exactly […]