September 20, 2016
By Doug Stephens In a move that has taken analysts and investors completely by surprise, Sears Holdings announced that it will be embarking on […]
October 3, 2011
By Doug Stephens Since the time of the Roman Empire, retail as a concept, has been about destinations. Whether a small specialty shop, a department store […]
September 18, 2011
By Doug Stephens Technology has been steadily reducing the number of human service interactions we require in an average day. For at least the last decade, […]
June 2, 2011
We’ve all been on a first date and can relate to the awkward pauses in the conversation, the often-confusing body language and the painful uncertainty about […]
April 20, 2011
The days of abundant demand and easy sales are over and it appears Sony is facing that music head-on. The company has not only unveiled it’s […]
March 16, 2011
By Doug Stephens There’s an ongoing debate about the viability of “bricks and mortar” retail in a digital world. With online and mobile commerce growing at […]
March 1, 2011
By Doug Stephens I had a chance recently to speak with Lori Schafer and Bernie Brennan, authors of the book Branded! How Retailers Engage Consumers with Social […]
February 17, 2011
By Doug Stephens The battle between bricks and clicks seems destined to end in a truce that blurs the lines between the two. The best attributes […]
January 11, 2011
By Doug Stephens Blogging Live from the National Retail Federation Conference It’s day one at North America’s largest retail industry gathering, the NRF conference in New […]