future

February 5, 2011

Death of the Focus Group: Research Meets Mobility

By Doug Stephens I sat on a panel discussion this week that explored how social and mobile media is changing the way customer feedback is collected, […]
January 15, 2011

The Customer in Control: Mobile Self-Check Out

One of the hottest topics at the 2011 National Retail Federation Conference was that consumers are increasingly using brick and mortar stores as mere showrooms to […]
January 13, 2011

NRF 2011: The Real Show is Off Broadway

By Doug Stephens If you’ve never attended the National Retail Federation conference in New York it’s truly a unique experience.  A three day retail-a-thon, where delegates […]
January 12, 2011

What’s That Buzzing Sound?

By Doug Stephens Blogging live from the National Retail Federation conference in New York This morning I attended one of the opening super sessions of the […]
January 11, 2011

Our Greatest Assets?

By Doug Stephens Blogging Live from the National Retail Federation Conference It’s day one at North America’s largest retail industry gathering, the NRF conference in New […]
January 4, 2011

2011: The Good, the Bad and the Reality

By Doug Stephens The Good If you’ve been reading business media lately, you’d be inclined to believe in Christmas miracles.  By some accounts, the positive holiday […]
December 15, 2010

Why Your Incentive Plan Might Be Killing Sales

By Doug Stephens When we talk about the future of the retail experience the conversation often turns to obvious trends in technology, media and consumer behavior […]
November 10, 2010

Gen Y’s Moment of Truth

A new poll from Harris Interactive suggests that 90 percent of adults ages 18-34 believe that the advertising they see is truthful (at least some of […]
October 11, 2010

Holiday Retail Sales: Why Prognostication Breeds Procrastination

By Doug Stephens It’s that time of year again…prognostication time.  The time when retail industry experts far and wide weigh in with their respective projections for […]