January 31, 2014
By Doug Stephens Like most people, at least a half-dozen times a day I consult Google for answers. Some of what I search for is trivial, […]
August 16, 2011
Review any retail sales training program written in the past 50 years and you’ll likely encounter multiple references to the word “rapport”. Rapport, or the relationship […]
January 11, 2011
By Doug Stephens Blogging Live from the National Retail Federation Conference It’s day one at North America’s largest retail industry gathering, the NRF conference in New […]