Marketing

August 11, 2023

How to Win in Retail: Less Science, More Art

By Doug Stephens Over the last 20 years, technology has transformed retail. Mobile phones have become essential conduits for communication, entertainment and commerce. Technologies like augmented […]
January 30, 2019

January 2019 – In Review

We kicked off 2019 at NRF in New York City where we met with retailers and brands eager to understand the challenges they’re up against.  We […]
January 18, 2019

A Note to Millennials: It’s Not Your Fault

I was moderating a fireside chat at the National Retail Federation conference with Liz Thompson from Southeastern Grocers recently.  We were chatting about her company’s efforts […]
March 14, 2018

Why Paid Memberships Are the New Loyalty

By Doug Stephens Spending on loyalty programmes is through the roof. In 2016, the consumer loyalty management market was valued at $1.93 billion. By 2023 that […]
January 17, 2018

A New Era of Retail is Coming

By Doug Stephens On October 25 of this year — on an otherwise quiet day in retail news — Nike chief executive Mark Parker fired a […]
April 15, 2016

The Future Of Retail And The Offline Escape

By Doug Stephens   In July of 2015 the Coachella Valley Music and Arts Festival hit a milestone. Sales exceeded $84.25 million with 198,000 tickets sold […]
December 22, 2015

Trend Forecasts Are Trending. And That’s A Problem.

By Doug Stephens Suppose for a moment there’s an asteroid heading for earth. You’d likely want to know a few things. How big is it, how […]
August 17, 2015

Welcome To The Replenishment Economy

By Doug Stephens In 2009 Procter & Gamble began briefing its agencies on, what was at the time, a completely different and somewhat radical marketing strategy. […]
June 9, 2015

The Real Problem With Retail

By Doug Stephens Every day our consumer behavior is being steadily reprogrammed by digital inputs. For the nearly 70% of us who own smartphones, this reprogramming […]