January 2, 2013
By Doug Stephens O.K., suspend your disbelief just for a moment and hear me out… In 1999, Joe Pine and James Gilmore, authors of The Experience […]
December 31, 2012
By Doug Stephens 2012 was an absolutely remarkable year in the retail industry. We saw the meteoric rise and cataclysmic fall of companies like Groupon. We […]
December 31, 2012
I’m happy to let you know that my new book, the Retail Revival: Reimagining Business For The New Age of Consumerism is now available for pre-order. […]
December 28, 2012
By Doug Stephens As holiday and comp-store full year sales are coming in, it appears that at best, the results can be characterized as mixed. Some […]
December 18, 2012
By Doug Stephens Businesses, it seems, are still fascinated with the Twitter-based hashtag campaign. And why not. These promotions are quick, cheap and easily executed. Just […]
June 14, 2012
By Doug Stephens There have always been two “shelves” in retail. The first can be found in the retail store and is where the product is […]
April 5, 2012
By Doug Stephens It was only a matter of time before marketers developed a work-around to avoid the heavy lifting of great social media. Companies like Amex […]
March 6, 2012
By Doug Stephens Celebrities have long been known to receive special treatment. The best seats in the house, front of the line access to the hippest […]
February 23, 2012
By Doug Stephens Bloomberg recently suggested that F-Commerce (as it’s come to be known) has been failure. They pointed to retailers like GAP and JCPenney […]