February 13, 2025
By Doug Stephens In December of 2024 amid the usual array of commodity items on Walmart.com, there was one conspicuous product listing that immediately caught the […]
November 13, 2024
By Doug Stephens I can still recall reading Joseph Pine and James Gilmore’s seminal 1999 book The Experience Economy. Like so many of my colleagues in […]
June 17, 2024
By Doug Stephens As you prepared for work today, did you do so with the belief that your company was working to save humanity? If you’re […]
March 7, 2024
By Doug Stephens A recent study at the University of Arkansas pitted 151 human test subjects against Chat GPT-4 in a series of tests for creativity. […]
August 11, 2023
By Doug Stephens Over the last 20 years, technology has transformed retail. Mobile phones have become essential conduits for communication, entertainment and commerce. Technologies like augmented […]
January 30, 2019
We kicked off 2019 at NRF in New York City where we met with retailers and brands eager to understand the challenges they’re up against. We […]
January 18, 2019
I was moderating a fireside chat at the National Retail Federation conference with Liz Thompson from Southeastern Grocers recently. We were chatting about her company’s efforts […]
March 26, 2018
By Doug Stephens Something I’ve spent nearly a decade of my life passionately advocating and exploring is my deeply held belief that physical retail stores […]
March 14, 2018
By Doug Stephens Spending on loyalty programmes is through the roof. In 2016, the consumer loyalty management market was valued at $1.93 billion. By 2023 that […]