By Doug Stephens Amid the sounds of tearing gift wrap and popping champagne corks, ailing giant Sears Holdings Corp. announced over the holidays its intent to close […]
By Doug Stephens Technology has been steadily reducing the number of human service interactions we require in an average day. For at least the last decade, […]
Many of the headlines we read would have us believe that consumers are running rampant, begging for opportunities to browse, shop and even transact retail purchases […]
Via Computerworld By Matt Hamblen Nobody expects the BlackBerry PlayBook tablet to sell as well as the iPad 2. Still, Research In Motion seems to have taken […]
This week Wal-Mart announced its purchase of social media firm Kosmix to help it better manage and capitalize on its social and mobile marketing efforts. What […]
By Doug Stephens I sat on a panel discussion this week that explored how social and mobile media is changing the way customer feedback is collected, […]
One of the hottest topics at the 2011 National Retail Federation Conference was that consumers are increasingly using brick and mortar stores as mere showrooms to […]