April 28, 2012
By Doug Stephens In 1965 American sociologist Arthur L. Stinchcombe introduced theory around what came to be called organizational imprinting – that organizations tend to be […]
March 6, 2012
By Doug Stephens Celebrities have long been known to receive special treatment. The best seats in the house, front of the line access to the hippest […]
February 21, 2012
By Doug Stephens The concept of pop-up retail has been around for more than a decade. Vacant, a company out of Los Angeles, California is credited […]
December 16, 2011
By Doug Stephens The recent launch of Amazon’s price check app was greeted with everything from retailer outrage to government sabre rattling! Some even called it […]
December 7, 2011
By Doug Stephens One thing I hear very often from C-level leaders of companies when I’m presenting on the topic of social business is “I don’t […]
November 14, 2011
By Doug Stephens If you own a credit card, it’s entirely possible that you’ve run into situations where your card won’t work. Maybe your credit limit […]
October 12, 2011
By Doug Stephens Today I came across this ad from the United States Postal Service. They’ve adopted a self-preservation strategy that attempts to convince us that […]
September 22, 2011
By Doug Stephens At today’s F8 Conference in San Francisco, Facebook announced a complete overhaul to the user profile page with the advent of what it’s […]
September 18, 2011
By Doug Stephens Technology has been steadily reducing the number of human service interactions we require in an average day. For at least the last decade, […]