Retail Archives | Page 11 of 13

March 16, 2011

What’s In-Store for the Future?

By Doug Stephens There’s an ongoing debate about the viability of “bricks and mortar” retail in a digital world. With online and mobile commerce growing at […]

March 1, 2011

The Hyper-Connected Consumer

By Doug Stephens I had a chance recently to speak with Lori Schafer and Bernie Brennan, authors of the book Branded! How Retailers Engage Consumers with Social […]

February 22, 2011

Surviving the Dual Economy

By Doug Stephens From the Wall Street Journal, February 22nd, 2011: “Wal-Mart’s fiscal fourth-quarter earnings rose 27% as the retailer capitalized on strength in its international […]

February 17, 2011

Clicks and Mortar

By Doug Stephens The battle between bricks and clicks seems destined to end in a truce that blurs the lines between the two. The best attributes […]

February 5, 2011

Death of the Focus Group: Research Meets Mobility

By Doug Stephens I sat on a panel discussion this week that explored how social and mobile media is changing the way customer feedback is collected, […]

January 20, 2011

The Enduring Allure of the Secret Handshake

By Doug Stephens The world is an increasingly inclusive place and as a society, we’ve grown to expect equal and open access to just about everything. […]

January 13, 2011

NRF 2011: The Real Show is Off Broadway

By Doug Stephens If you’ve never attended the National Retail Federation conference in New York it’s truly a unique experience. A three day retail-a-thon, where delegates […]

January 12, 2011

What’s That Buzzing Sound?

By Doug Stephens Blogging live from the National Retail Federation conference in New York This morning I attended one of the opening super sessions of the […]

January 9, 2011

Reconstructing Retail: 2011 and Beyond

By Doug Stephens Unfortunately, the future isn’t as simple as the headlines might have us believe. It can’t be neatly summed up in the words recession […]