April 23, 2013
By Doug Stephens If the web is the gasoline fuelling a new era of retail, then mobile is the flame that is set to completely ignite […]
April 11, 2013
By Doug Stephens Ron Johnson is out and Mike Ullman is (back) in, and now the debate will begin anew over whether JCPenney can be saved. […]
March 14, 2013
By Doug Stephens In the old age of business the goal for most companies was continuous improvement. The idea was to keep the engines of innovation […]
March 11, 2013
By Doug Stephens For years my parents lived without air conditioning in their home or cars. That seems almost unbelievable today, but they did so because […]
February 14, 2013
By Doug Stephens I came across this article today, examining the debate over whether Apple should create a line of cheap iPhones. It seems Bank of […]
February 1, 2013
By Doug Stephens Human beings are fundamentally resistant to change. Most of us would be happy carrying on with an as-is world that is largely free […]
January 2, 2013
By Doug Stephens O.K., suspend your disbelief just for a moment and hear me out… In 1999, Joe Pine and James Gilmore, authors of The Experience […]
December 31, 2012
By Doug Stephens 2012 was an absolutely remarkable year in the retail industry. We saw the meteoric rise and cataclysmic fall of companies like Groupon. We […]
December 31, 2012
I’m happy to let you know that my new book, the Retail Revival: Reimagining Business For The New Age of Consumerism is now available for pre-order. […]