Retail

April 11, 2013

Is It Time To Let JCPenney Die?

By Doug Stephens Ron Johnson is out and Mike Ullman is (back) in, and now the debate will begin anew over whether JCPenney can be saved.  […]
March 14, 2013

The Real Competition Isn’t Your Competitors

By Doug Stephens In the old age of business the goal for most companies was continuous improvement. The idea was to keep the engines of innovation […]
March 11, 2013

The Perils of Surveying the Unknown

By Doug Stephens For years my parents lived without air conditioning in their home or cars.  That seems almost unbelievable today, but they did so because […]
February 14, 2013

Faster, Better But Above All Cheaper

By Doug Stephens I came across this article today, examining the debate over whether Apple should create a line of cheap iPhones.  It seems Bank of […]
February 1, 2013

Why The Best Brands Give Customers What They Hate

By Doug Stephens Human beings are fundamentally resistant to change.  Most of us would be happy carrying on with an as-is world that is largely free […]
January 2, 2013

What If Best Buy Charged Admission?

By Doug Stephens O.K., suspend your disbelief just for a moment and hear me out… In 1999, Joe Pine and James Gilmore, authors of The Experience […]
December 31, 2012

Our Top 10 Posts for 2012

By Doug Stephens 2012 was an absolutely remarkable year in the retail industry. We saw the meteoric rise and cataclysmic fall of companies like Groupon.  We […]
December 31, 2012

The Retail Revival Has Begun!

I’m happy to let you know that my new book, the Retail Revival: Reimagining Business For The New Age of Consumerism is now available for pre-order. […]
December 28, 2012

No Holiday From Reality

By Doug Stephens As holiday and comp-store full year sales are coming in, it appears that at best, the results can be characterized as mixed.  Some […]