June 21, 2012
By Doug Stephens Several months ago, JC Penney CEO Ron Johnson and his newly formed executive team made some significant changes to the pricing and promotional […]
January 3, 2012
By Doug Stephens Amid the sounds of tearing gift wrap and popping champagne corks, ailing giant Sears Holdings Corp. announced over the holidays its intent to close […]
July 6, 2011
By Doug Stephens Retail concepts in Manhattan don’t always make the best examples for emulation elsewhere but there may at least be some strong directional cues […]
June 29, 2011
In a previous post I talked about how companies are often blind-sided by what I call Napster moments. Napster moments are radical, game-changing innovations that can […]
September 13, 2010
By Doug Stephens If we’ve learned anything from the advent of online social networks, it’s that ordinary people can be quickly organized around a common idea, […]
July 13, 2010
By Doug Stephens Generosity: noun~ Willingness to give or share; unselfishness All successful relationships are underpinned by generosity. The willingness to give or share without expectation […]
June 29, 2010
By Doug Stephens The effects of bad customer service may take years to prove fatal but the eventual outcome is almost always corporate extinction. Despite this, […]
November 18, 2009
By Doug Stephens You know business is tough when you have to sell off parts of your parking lot to make your revenue numbers. However, news […]