November 13, 2024
By Doug Stephens I can still recall reading Joseph Pine and James Gilmore’s seminal 1999 book The Experience Economy. Like so many of my colleagues in […]
March 7, 2024
By Doug Stephens A recent study at the University of Arkansas pitted 151 human test subjects against Chat GPT-4 in a series of tests for creativity. […]
August 11, 2023
By Doug Stephens Over the last 20 years, technology has transformed retail. Mobile phones have become essential conduits for communication, entertainment and commerce. Technologies like augmented […]
April 13, 2023
By Doug Stephens Companies across the global retail sector are poised to become the beneficiaries of a historic windfall: an unprecedented boost to the bottom-line […]
January 30, 2019
We kicked off 2019 at NRF in New York City where we met with retailers and brands eager to understand the challenges they’re up against. We […]
February 2, 2018
The following is an excerpt from Reengineering Retail: The Future of Selling in a Post-Digital World By Doug Stephens “Software eats retail.” This was technology investor […]
January 17, 2018
By Doug Stephens In 2011, in what has now become retail folklore, Ron Johnson, one of the brains behind the Apple Store, was hired to resuscitate […]
February 17, 2017
By Doug Stephens Apple co-founder Steve Jobs once said: “Design is a funny word. Some people think that design means how it looks. But of […]
December 30, 2016
By Doug Stephens Like individuals, retail companies tend to approach each new year by making resolutions to improve their performance. Among other things, these might […]