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{"id":1453,"date":"2011-09-18T19:54:01","date_gmt":"2011-09-18T23:54:01","guid":{"rendered":"http:\/\/retailprophet.com\/blog\/?p=1453"},"modified":"2011-09-18T19:54:01","modified_gmt":"2011-09-18T23:54:01","slug":"the-declining-need-for-and-escalating-value-of-human-service","status":"publish","type":"post","link":"https:\/\/www.retailprophet.com\/2011\/09\/18\/the-declining-need-for-and-escalating-value-of-human-service\/","title":{"rendered":"The Declining Need for and Escalating Value of Human Service"},"content":{"rendered":"
By Doug Stephens<\/p>\n
Technology has been steadily reducing the number of human<\/em> service interactions we require in an average day. For at least the last decade, the list of what we as consumers can do for ourselves is growing rapidly.\u00a0\u00a0 Between kiosks, web based solutions and mobile apps, most routine customer service functions (product knowledge, price checks, inventory inquiries etc.) are now completely do-it-yourself.<\/a><\/p>\n